Order a wheelie bin, recycling container or bag
Wheelie bin and recycling box delivery
The current timescale for the delivery of wheelie bins and recycling boxes is 4 weeks.
If you do not have a wheelie bin, you can place up to 3 black bags out for collection on your scheduled collection day.
Additional recycling can be put out in suitable, sturdy containers.
Each household initially receives:
- one black wheelie bin or supply of refuse bags
- two recycling boxes
- indoor food waste caddy
- outdoor food waste bin
- reusable recycling bag
You may also have:
- a garden waste bin or supply of green bags (if you subscribe to our garden waste collection service)
You can use the website to order:
- the following replacement containers if yours has been lost, stolen or damaged:
- wheelie bin
- recycling box (charges apply)
- garden waste bin
- food waste caddy
- reusable recycling bag
- additional recycling boxes (charges apply)
- a full set of containers for newly built properties (first occupiers only)
Communal property
If you have recently moved into a newly built communal property with a bin store, you should request a waste warden assessment.
This will ensure we provide the most appropriate containers for your property.
Replacement containers
You can order replacement containers (as listed above) if yours has been lost, stolen or damaged.
Waste and recycling crews also use their in-cab system to immediately report and re-order any containers they lose or damage during collections.
New or additional containers
You can order additional recycling boxes and/or lids for a charge. See charges below
If you wish to order another reusable recycling bag, you can order one using the form below.
If you are the first occupier of a new build property where there is no bin or recycling box, you should request a new supply of waste containers.
If you feel the standard size wheelie bin or number of blue bags is inadequate for your household, you can request additional capacity via a waste warden assessment.
Charges
We provide replacement wheelie bins free of charge.
We provide replacement indoor food waste caddies and outdoor food waste bins free of charge.
We charge the following prices for replacement and additional recycling boxes. A concessionary rate is available if you receive Council Tax Support at a rate of 80% or higher.
- 44 litre recycling box with lid - £7.00 / £5.60 at concessionary rate
- 44 litre recycling box without lid - £5.00 / £4.00 at concessionary rate
- Lid only - £2.00 / £1.60 at concessionary rate
See terms and conditions below.
Collection and delivery
We aim to deliver your new or replacement container(s) within ten working days.
If you have requested replacement of a damaged wheelie bin for rubbish or garden waste, please leave your damaged wheelie bin as close to your property boundary as possible ensuring it is visible and accessible for removal.
We will not leave a replacement wheelie bin if the bin to be replaced is not available for collection.
Place your order
Click the 'Start my order' button below to order your new wheelie bin, recycling container or bag.
Terms and conditions for ordering recycling boxes
We operates a chargeable replacement service for recycling boxes for households across the borough. These Council Terms and Conditions (“T&Cs”) are the ones we intend to rely on for this service.
- Replacement boxes are chargeable at the prices displayed above. All prices are subject to change and are reviewed annually. Concessionary rates will be applied to box and lid charges for people who receive Council Tax Support by at least 80%.
- If you are eligible for a concessionary rate, you understand that all information supplied in the form will be checked.
- You understand that if you are not entitled to any discount, the full cost will be charged.
- You understand that no purchase will be completed until the additional amount has been paid if you are not eligible for a concessionary rate.
- Accepted methods of online payment are debit or credit card. The exception to the charges is where the crew have damaged a box or lid during the course of their collections. Where this occurs, the crew will order a replacement to be delivered and will leave the damaged container at the property.
- All containers remain the property of the Council. If you move to another property within the borough, you should leave the standard provision of one black wheelie bin and two recycling boxes at the property you are vacating.