Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we may not be able to do it as scheduled.

You can check this page to see any missed collections. If your street is not on the list, please report it as a missed collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Wednesday, 25 February 2026

On a small screen, swipe left or right to view the full table

Status report for all types of waste collection
  Collection Status Roads affected Returning
Icon Black wheelie bins and food waste Incomplete due to vehicle issues
  • Bembridge Close
  • Bexley Walk
  • Boyton Close
  • Bruton Walk
  • Cavendish Square
  • Fairwood
  • Hartham Close
  • Horsham Road
  • Ilford Close
  • Monkton Close
  • Netherton Close
  • Rowden Close
  • Royston Road
  • Verwood Close
  • Whitbourne Avenue
 Thursday, 26 February
Icon Weekly refuse bags and food waste Completed Not applicable Not applicable
Icon Recycling boxes, bags and food waste Completed

Not applicable

 Not applicable
Icon Garden waste Incomplete due to dropped route
  • Baneside
  • Bowood Road
  • Cruise Grove
  • Cure Avenue
  • Devers Road
  • Galen View
  • Goddard Avenue
  • Grovelands Avenue
  • Hillcrest Close
  • Hillside Avenue
  • Kingshill Road
  • Oaks Road
  • Oxford Gardens
  • Penfold Gardens
  • Portland Avenue
  • Quarry Road
  • Saisen Close
  • Seacole Crescent
  • St Helens View
  • St James Terrace
  • The Mall
  • The Marlstones
  • Three Barn Crescent
  • Westcott Road
  • Withering Road
  • Wootton Bassett Road
 Thursday, 26 February
Icon Flats refuse and recycling Outstanding due to access issues
  • Royston Road
 Thursday, 26 February
Icon Clinical waste Completed Not applicable Not applicable
Icon Bulky waste Completed Not applicable Not applicable

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.00am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

Report a missed collection

We will come back to collect your waste/recycling if:

  • it was put out on time and it is in the right place
  • it had the right things in it
  • you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your garden waste reference number ready)
  • bins in a shared bin store

If you put your waste or recycling out late, or it's too late to tell us we missed it, you can either:

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