Help to access your account

We understand that using the internet and using email can be difficult. If you struggle with any of these, we advise you to visit the learn my way website for further guidance.

Resetting your password

If you have forgotten your password or are having difficulties accessing your account, see how to reset your password.

If you are still experiencing issues with your password, contact the lettings customer service team. 

Bidding issues

There are some reasons why you may have an issue with bidding. 

You have not registered your account

Every applicant needs to register their account in order to bid for a property. 

If you are having issues with registering, see our guide to registering for the first time.

You cannot see a property when you choose to place a bid  

This may be because you are not eligible for any properties in the cycle. We recommend that you refresh the webpage just to ensure that is the case

You are having issues with the bidding site 

Sometimes we may have a problem with the bidding site. We will notify you of any issues via these webpages as soon as we are aware of a problem.

You don’t have a live application

You cannot bid if you have not made an application for housing. If you have already made an application, it might be cancelled or suspended. You can view the reasons why your application might be cancelled or suspended on the important information about your application webpage.

If you are still having issues bidding, email: housing@swindon.gov.uk.