Request a housing repair

Repairs timescales

The Council aims to complete all inspections and repairs as quickly as possible. During periods of high demand, some repairs may take longer.

For details on repair priorities and response times, refer to the tenant’s handbook. The Council provides a live service update based on these timescales.

Page last updated: Thursday, 6 February 2025.

Service status key

  •  Service is running as normal
    • We expect to deliver repairs within our normal timescales.
  •  Service is experiencing some delays
    • Repairs are generally on schedule, but some appointments may take longer than usual.
  •  Service is not currently meeting normal timescales
    • The service is unable to respond within normal timescales.

Brickwork

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
GREEN
  • Routine repairs
    • Status: Service is running as normal

Carpentry

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
GREEN
  • Routine repairs
    • Status: Service is running as normal

Drainage

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
GREEN
  • Routine repairs
    • Status: Service is running as normal

Electrical

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
AMBER
  • Routine repairs
    • Status: Service is experiencing some delays

Fencing

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
AMBER
  • Routine repairs
    • Status: Service is experiencing some delays

Gas and heating

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
GREEN
  • Routine repairs
    • Status: Service is running as normal

Glazing

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
RED
  • Routine repairs
    • Status: Service is not currently meeting normal timescales

Guttering

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
AMBER
  • Routine repairs
    • Status: Service is experiencing some delays

Plastering

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
AMBER
  • Routine repairs
    • Status: Service is experiencing some delays

Plumbing

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
GREEN
  • Routine repairs
    • Status: Service is running as normal

Roofing

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
RED
  • Routine repairs
    • Status: Service is not currently meeting normal timescales

Surveyor inspections

GREEN
  • Emergency or urgent works
    • Status: Service is running as normal
RED
  • Routine repairs
    • Status: Service is not currently meeting normal timescales

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