Housing performance

We are committed to transparency and continuously improving our housing services. To keep tenants informed, we regularly share key performance data and feedback:

  • Monthly
    • We publish performance data from the previous month
  • Quarterly
    • We share complaint data and lessons learned
  • Annually

Performance measures

  •  Yes - Performance area is on target
  •  No - Performance area is not on target
  •  N/A - No performance target set

Last updated: Friday, 31 January 2025.

A summary of key housing performance measures, comparing actual performance against targets
Performance area Target December 2024 On target?
Rent (percentage of rent collected) 97% 95.8%
NO
Number of void properties 90 254
NO
Average re-let time for void properties 28 30
NO
Number of ASB cases opened in month No target 15
N/A
Number of ASB cases opened per 1,000 properties No target 1.44
N/A
Stage 1 and Stage 2 complaints per 1,000 homes No target 3.94
N/A
Tenants trained through the Tenant Academy - Pre-tenancy 56 32
NO
Tenants trained through the Tenant Academy - Online 30 151
YES
Tenants trained through the Tenant Academy - Face to face 10 9
NO
Repairs recorded No target 3,122
N/A
Tenants satisfied with repairs completed right first time 100% 82.2%
NO
Tenant satisfaction with day to day repairs 95% 85.9%
NO

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