Housing performance

We are committed to transparency and continuously improving our housing services. To keep tenants informed, we regularly share key performance data and feedback:

  • Monthly
    • We publish performance data from the previous month
  • Quarterly
    • We share complaint data and lessons learned

Performance measures

  •  Yes - Performance area is on target
  •  No - Performance area is not on target
  •  N/A - No performance target set

Last updated: Wednesday, 26 March 2025.

A summary of key housing performance measures, comparing actual performance against targets
Performance area Target February 2025 On target?
Rent (percentage of rent collected) 97% 96%
NO
Number of void properties 90 239
NO
Average re-let time for void properties 28 36
NO
Number of ASB cases opened in month No target 32
N/A
Number of ASB cases opened per 1,000 properties No target 3.1
N/A
Stage 1 and Stage 2 complaints per 1,000 homes No target 5.1
N/A
Tenants trained through the Tenant Academy - Pre-tenancy 56 17
NO
Tenants trained through the Tenant Academy - Online 30 106
YES
Tenants trained through the Tenant Academy - Face to face 10 33
YES
Repairs recorded No target 3,933
N/A
Tenants satisfied with repairs completed right first time 100% 84%
NO
Tenant satisfaction with day to day repairs 95% 89%
NO

Give feedback about this page

Help us to improve this website

Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

What is your feedback for this webpage?