Housing policies
These policies are provided to help you understand our work as a landlord and to assist you to successfully manage your tenancy.
Anti-social behaviour policy
The anti-social behaviour policy outlines how we respond to reports and incidents of anti-social behaviour (ASB).
Damp and mould policy
The damp and mould policy outlines our approach to reports and incidents of damp and mould within our housing stock.
Domestic abuse policy
The domestic abuse policy describes how we will assist tenants, or anyone living in a council property, who is experiencing domestic abuse.
End of tenancy policy
The end of tenancy policy outlines how we assist tenants who are considering ending their tenancy, ensuring it is legally terminated, and the property left in a reasonable condition.
Repairs policy
The repairs policy describes how we provide repairs and maintenance services to our tenants, including emergency repairs outside of regular operating hours.
Right to review policy
The right to review policy describes the three situations that give rise to a tenant, on whom a notice has been served, having a right to request a review of the decision (absolute ground for possession for anti-social behaviour (ASB), introductory tenancies and flexible tenancies).
Tenancy sustainment policy
The tenancy sustainment policy describes the ways we will support tenants and future tenants to obtain assistance, and the ways we will try to support a tenant that is having difficulty sustaining their tenancy.