Children's services complaints
Escalating a complaint about children's services
You can escalate a complaint from Stage one to Stage two if one of the following situations applies:
- More than ten working days have passed since you made your complaint and we haven't responded
- You are not happy with our reply to your initial complaint and we sent this reply within the last 25 working days
Escalating a complaint from Stage two to Stage three
You can escalate a complaint from Stage two to Stage three if:
- your complaint is about children’s social care
- you remain dissatisfied with the outcome of the independent Stage two investigation, and
- we sent the Stage two reply within the last 25 working days
If you are not happy with our response to a Stage two complaint, the next stage is to take it to the Local Government and Social Care Ombudsman.
You can read more about this in our customer feedback and complaints handling policy (PDF).