Children and Families, Contact Swindon
Multi Agency Safeguarding Hub
The Swindon Multi-Agency Safeguarding Hub (MASH) is responsible for screening and making decisions on all cases assessed as level four under the Right Help at the Right Time Guidance.
For more information, visit The Right Help at the Right Time Guidance (Swindon Safeguarding Partnership).
MASH team
The MASH team consists of professionals from various agencies, including:
- Social workers
- Police officers
- Health professionals
- Education staff
Their primary goal is to protect vulnerable children and young people by providing a rapid and effective response to new safeguarding concerns. This may involve:
- offering support to children and families
- addressing concerns about the safety or well-being of a child
- acting when a child is at risk of harm
Contact details
Emergency contact
If you believe a child is in immediate danger, call the police emergency line at 999.
Office hours
The MASH team operates during the following hours:
- Monday to Thursday: 8.30am to 4.40pm
- Friday: 8.30am to 4.00pm
You can reach the team by:
- Phone: 01793 464646 (choose option 2)
- Email: contactchildrenandfamilies@swindon.gov.uk
Out of hours
The Emergency Duty Service (EDS) provides social work support outside regular office hours, including nights, weekends and bank holidays. For urgent matters, contact the EDS by:
- Phone: 01793 436699
Further information
For children who already have an assigned social worker, queries will be forwarded to the appropriate team.
Accessible and up-to-date safeguarding information for professionals, volunteers, children, young people, parents and carers is available on the Swindon Safeguarding Partnership website.