Children and Families, Contact Swindon

The front door to access services from the Council’s Children’s Social Care

Contacting the Council about other services

These Children and Families, Contact Swindon pages are for the Council's children's social care services. If you wish to contact us about other services, please see a selection of other helpful pages.

We have recent change the name of Contact Swindon to Children and Families, Contact Swindon, as this communicates the service we provide.

Children and Families, Contact Swindon is the ‘front door’ to access the council’s children’s social care services and will be available for families, residents and professionals across the borough.

If you think a child or young person is at risk of significant harm, or is injured, contact:

Visit the Swindon Safe Guarding Partnership website for more information. 

The questions and answers below may also provide further support.

Children and Families, Contact Swindon provides a single point access to request help and support for families, or to report safeguarding concerns for a child.

Children and Families Contact Swindon is available for families, residents and professionals across the Borough.

Anyone who has a concern about a child, or wants to request help from the service, should: 

Messages to the former number and email will be automatically forwarded for six months to try to ensure no contacts are missed, but we are undertaking a significant piece of work to ensure all our key partners and public are aware of the new number and email.

Children and Families, Contact Swindon provides: 

  • a central point of contact for public and professionals for children's targeted support and safeguarding needs
  • a team of professionals from our core partnership agencies who will deliver an integrated service, including information, advice and signposting to appropriate services
  • an agreed process for analysing and assessing risk based on all the information known across agencies to determine if the child is suffering, or is likely to suffer, significant harm
  • a confidential, shared record of activity available to wider teams and agencies to support work with the child or family

All initial requests for help and support will be triaged by the Children and Families Contact Swindon team.

If the request relates to a safeguarding concern, the Request for Help and Support will be moved immediately to our Multi Agency Safeguarding Hub.

All Early Help requests for support will be triaged via Children and Families Contact Swindon.

Inital Education, Health and Care Plan (EHCP) requests for information will be processed by dedicated team members within Children and Families, Contact Swindon.

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