Can't do it online?

Most resident enquiries can now be dealt with easily online or by telephone.

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Contact us online

Contacting us through an online form on the website means you'll be giving us all the information we need to help you straightaway. We can also keep track of your contact with us more easily and efficiently. For example, you can use an online form to:

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Contact us by phone

  • Call our contact centre on 01793 445500 and our customer guides will support you with your enquiry. Our phones are open from 9.00am to 5.00pm on Monday, Wednesday, Thursday and Friday. On Tuesday’s we are open from 9.00am to 4.00pm. We are closed on public bank holidays.
     
  • Contact a Housing Officer or Social Worker - call our contact centre on 01793 445500 and our phone automation will put you directly through to your Housing Officer or Social Worker
     
  • Contact Housing Benefit or Council Tax - call 0345 302 2316

Our busiest time is always between 9.00am and 10.00am each morning when call queues are at their longest. We are much less busy in the afternoons after 3.00pm.

Monday is often our busiest day and Friday is our quietest day.

Emergency phone lines are also available outside normal working hours.

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Contact us in person

Where can I get face-to-face help?

If you are unable to make enquiries via the website or by telephone, you can access council services at our five core libraries where our multi-skilled library staff can support you with:

  • Blue Badge and Concessionary Travel applications and renewals
  • getting started with one of our self-service touchscreen online applications such as pay your rent, bid for council housing, request a housing repair, apply for resident parking permits and many more
  • signposting to other services where you have specific enquiries
  • 1:1 appointments if you need specific help to complete an application
  • copy and scanning facilities (Benefit or Council Tax evidence)
  • telling us if you are not satisfied with a council service

What face-to-face help do our libraries provide and when are they open?

Library staff will be available to support you if you need help to use the self-service touchscreens.

These are available at the following libraries. You can also view opening times and further information.

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Contact us by post

Write to:

Customer Services
Swindon Borough Council
Civic Offices
Euclid Street
Swindon
SN1 2JH

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Town and parish councils

Many local town and parish councils are responsible for services such as grass cutting, keeping streets clean, emptying litter bins and removing graffiti. 

If you wish to report an issue and are unsure whether your parish council is responsible for the work, report it to us.

Where appropriate, we will direct it to the relevant parish council. For general information, visit our town and parish councils information page.

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Providing feedback

We want to hear your views on the service we've provided to you. You can use an online form to provide comments, suggestions and compliments.

More information: Complaints and feedback

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Making a complaint

You may be dissatisfied about the standard of a service, actions or lack of actions by the council and its staff. In this case, you may wish to make a complaint to the council.

This is different to making a service request about a matter that concerns you, for example a missed bin collection or a noise nuisance.

If this is the nature of the contact you with to make with us, you should use the search bar at the top of the page to find the correct area of the site to make your report.

More information: Complaints and feedback

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Request information from the council

The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities.

Lots of this information is available via our publication scheme. Where it is not available however, you can make a Freedom of Information enquiry.

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Useful resources

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Give feedback about this page

Help us to improve this website

Use this form to provide feedback on this webpage. Don't use it to contact us about a service or make a complaint. We will not reply, even if you include personal details such as your name and address. If you want us to reply, you should contact us in a different way.

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