Privacy Notices - Jadu My Account Privacy Notice

You need to be aware of this Privacy Notice if you are signing up for a Swindon Borough Council My Account

A Privacy Notice is a statement issued by an organisation which explains how personal and confidential data about individuals is collected, used and shared.

Swindon Borough Council will act as a “Data Controller” for any personal data that you provide to us.  We will ensure that the data given to us is processed in line with our Data Protection Act 2018 (DPA 18) and the EU General Data Protection Regulations. (GDPR)

To find out more about Swindon Borough Council’s data protection policies please contact our Data Protection Officer. dataprotection@swindon.gov.uk or in writing to:

Data Protection Officer
Civic Offices
Euclid Street
Swindon. SN1 2JH.
 

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

We will ask you to provide the following data:

• Title
• Name
• Email address
• Address
• Telephone number (though this is not required if you do not wish to provide it)

Swindon Borough Council complies with its obligations under the GDPR by keeping personal data up to date; by storing it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We may need to use some information about you:

• to deliver services and support to you
• to manage those services we provide to you

There are a number of legal, legitimate or lawful reasons why we need to collect and use your personal information.

Generally we collect and use personal information in circumstances where:

• you have entered into a contract with us
• it is necessary to perform our statutory duties
• it is necessary to protect someone in an emergency
• it is required by law
• it is necessary for employment purposes
• it is necessary to deliver health or social care services
• you have made your information publicly available
• it is necessary for legal cases
• it is to the benefit of society as a whole
• it is necessary to protect public health
• it is necessary for archiving, research, or statistical purposes
• you, or your legal representative, have given consent

If we have consent to use your personal information, you have the right to remove it at any time.

If you want to remove your consent, contact DataProtection@Swindon.gov.uk and tell us which service you are using so we can deal with your request.
 

We do not share your data with any other organisation unless the nature of your case requires us to do so.

We will do what we can to make sure we hold data about you in a secure way, and we will only make them available to those who have a right to see them.

Examples of our security include:

• encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code, or what is called a 'cypher'. The hidden information is said to then be 'encrypted'
• pseudonymisation, meaning that we will use a different name so we can hide parts of your personal information from view. This means that someone outside of the Council could work on your information for us without ever knowing it was yours
• controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
• training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong

There is often a legal reason for keeping your personal information for a set period, so we try to include all of these in our corporate Retention & Disposal schedule and they are often explained within each service-related Privacy Notice.

For each service, the schedule lists how long your information may be kept for. This ranges from months for some records to decades for more sensitive records.
 

The law gives you a number of rights to control what personal information is used by us and how it is used by us.

• You can ask for access to the information we hold on you
• You can ask to change information you think is inaccurate
• You can ask to delete information (right to be forgotten)
• You can ask us to limit what we use your personal data for
• You can ask to have your information moved to another provider (data portability)

If you have any queries about access to your information contact DataProtection@Swindon.gov.uk.
 

In the event that you wish to complain about the way that your personal data has been handled by Swindon Borough Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer complaint procedure.

If you remain dissatisfied with the way your personal data has been handled, you have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk. You may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: casework@ico.org.uk

This website also contains information on data protection and your rights and remedies.
 

You are under no statutory obligation to provide personal data to Swindon Borough Council however, if you do not provide the data, we may not be able to process your case properly or at all.

A yearly audit will take place on personal data to ensure that we remain legally compliant in accordance with current data protection legislation.

You are viewing the Privacy Notice for a Jadu My Account.

Read the main Privacy Notice