Privacy Notices - Concessionary travel Privacy Notice

You need to be aware of this Privacy Notice if you are making an application for an English Concessionary Travel Scheme bus  pass or travel vouchers.

A Privacy Notice is a statement issued by an organisation which explains how personal and confidential data about individuals is collected, used and shared.

Swindon Borough Council collects and uses your personal data for the purpose of providing Concessionary Travel in line with the English National Concessionary Travel Scheme.

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

Your name, address and contact details, age and National Insurance details, as well as email address and telephone number.

Whether or not you have a disability, for which the Council can assess eligibility for the English National Concessionary Travel Scheme.

To register your application for the English National Concessionary Travel Scheme.

To contact you about your application if required.

We may need to use some information about you:

• to deliver services and support to you
• to manage those services we provide to you
• to train and manage the employment of our workers who deliver those services
• to help investigate any worries or complaints you have about your services
• keep track of spending on services
• check the quality of services
• help with research and planning of new services

We use your personal information in line with the Concessionary Bus Travel Act 2007.

If we have consent to use your personal information, you have the right to remove it at any time.

If you want to remove your consent, contact DataProtection@Swindon.gov.uk and tell us which service you are using so we can deal with your request.

We do not share your personal data with any third parties or organisations.

From time to time we may receive requests from the police for data on journeys undertaken to assist with searches of missing people or cases of fraud and for the interests of personal safety.

We will do what we can to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them.

Examples of our security include:

• Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code, or what is called a 'cypher'. The hidden information is said to then be 'encrypted'.
• Pseudonymisation, meaning that we will use a different name so we can hide parts of your personal information from view. This means that someone outside of the Council could work on your information for us without ever knowing it was yours.
• Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it.
• Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong.
• Regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches).

We keep your personal information for a maximum of six years. We destroy and delete personal information which is held for this amount of time.

The law gives you a number of rights to control what personal information is used by us and how it is used by us.

You can ask for access to the information we hold on you

We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services.

However, you also have the right to ask for a copy of all the information we have about you and the services you receive from us. When we receive a request from you in writing, we must give you access to everything we have recorded about you, however, we cannot let you see any parts of your records that contain: 

• confidential information about other people
• data a professional thinks will cause serious harm to you or someone else’s physical or mental wellbeing; or
• if we think that giving you the information may stop us from preventing or detecting a crime.

This applies to personal information that is in both paper and electronic records. If you ask us, we will also let others see your record (except if one of the points above applies).

If you cannot ask for your records in writing, we will make sure there are other ways that you can.

If you have any queries about access to your information contact DataProtection@Swindon.gov.uk.

You can ask to change information you think is inaccurate

You should let us know if you disagree with something written on your file.

We may not always be able to change or remove that information but we will correct factual inaccuracies and may include your comments in the record to show that you disagree with it.

You can ask to delete information (right to be forgotten).

In some circumstances, you can ask for your personal information to be deleted, for example: 

• Where your personal information is no longer needed for the reason it was collected in the first place.
• Where you have removed your consent for us to use your information and where there is no other legal, legitimate or lawful reason for us to keep it.
• Where there is no legal reason for the use of your information.

Where deleting the information is a legal requirement.Where your personal information has been shared with others, we will do what we can to make sure those using your personal information comply with your request for erasure.

Please note that we cannot delete your information where:

• we are required to have it by law
• it is used for freedom of expression
• it is used for public health purposes
• it is used for, scientific or historical research, or statistical purposes where it would make information unusable
• it is necessary for legal claims

You can ask us to limit what we use your personal data for. You have the right to ask us to restrict what we use your personal information for where:

• you have identified inaccurate information, and have told us of it
• we have no legal reason to use that information, but you want us to restrict what we use it for rather than erase the information altogether

When information is restricted, it cannot be used other than to securely store the data and with your consent to handle legal claims and protect others, or where it is for important public interests of the UK.

Where restriction of use has been granted, we will inform you before we carry on using your personal information.

You have the right to ask us to stop using your personal information for any council service. However, if this request is approved this may cause delays or prevent us from delivering that service to you.

Where possible we will always seek to comply with your request, but we may need to hold or use information because we are required to by law.

You can ask to have your information moved to another provider (data portability).

You have the right to ask for your personal information to be given back to you or another service provider of your choice in a commonly used format. This is called data portability.

However, this only applies if we are using your personal information with consent (not if we are required to by law) and if decisions were made by a computer and not a human being. 

It is likely that data portability will not apply to most of the services you receive from the Council. 

You can ask to have any computer made decisions explained to you, and details of how we may have 'profiled' you.

You have the right to question decisions made about you by a computer, unless it’s required for any contract you have entered into, required by law, or you have consented to it.

You also have the right to object if you are being 'profiled'. 'Profiling' is where decisions are made about you based on certain things in your personal information. For example, your health conditions.

If the Council uses your personal information to profile you, in order to deliver the most appropriate service to you, you will be informed.

If you have concerns regarding automated decision-making, or profiling, please contact our Data Protection Officer who will be able to advise you about how we are using your information. 

In the event that you wish to complain about the way that your personal data has been handled by Swindon Borough Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer complaint procedure.

If you remain dissatisfied with the way your personal data has been handled, you have the right to complain to the Information Commissioner’s Office. You may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: casework@ico.org.uk

This website also contains information on data protection and your rights and remedies.

You are under no statutory obligation to provide personal data to Swindon Borough Council. However if you do not wish to provide your personal information, we will not be able to give you concessionary travel.

A yearly audit will take place on personal data to ensure that we remain legally compliant in accordance with current data protection legislation.

You are viewing the Privacy Notice for Concessionary travel.

Read the main Privacy Notice