Privacy Notices - Financial Information Privacy Notice

You need to be aware of this Privacy Notice if you are wanting to apply to pay your debt other than in accordance with the bill and instalments sent to you. There may also  be a legal requirement to provide your financial information if a court order has been issued.

A Privacy Notice is a statement issued by an organisation which explains how personal and confidential data about individuals is collected, used and shared.

Swindon Borough Council will act as a “Data Controller” for any personal data that you provide to us.  We will ensure that the data given to us is processed in line with our Data Protection Act 2018 (DPA 18) and the EU General Data Protection Regulations. (GDPR)

To find out more about Swindon Borough Council’s data protection policies please contact our Data Protection Officer. dataprotection@swindon.gov.uk or in writing to Data Protection Officer, Civic Offices, Euclid Street, Swindon, Wiltshire, SN1 2JH.

Please note that not providing your financial information may result in you not being granted the ability to pay your arrears in instalments and also the provision of information is not binding. If the Council have obtained a court order in respect of Council Tax arrears there is a statutory obligation to provide much of the requested information (in accordance with Regulation 36 of the Council Tax (Administration & Enforcement) Regulations 1992.

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”).

The type of data we will need to collect in order to assess the amount that can be paid, typically include the following:

• Your Personal details, including Name, Address, Date of birth, telephone number(s), email address and National Insurance Number
• Your Partner’s details, including Name, Address, Date of birth, telephone number(s), email address and National Insurance Number
• Income, including earnings, benefit payments and pensions
• Places of Employment and contact information for employers
• Your Capital, including your Investments (i.e. bonds & shares, property) and Savings (i.e. Bank & Building Society accounts)
• Details of any ongoing expenditure, loans and debts
• Offers of payments

Swindon Borough Council complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We will need to use some information:

• To review any offers of payment
• To calculate potential affordable instalment payments
• In the absence of agreed instalments payments determine whether alternative enforcement actions are appropriate, and if so which
• If appropriate to invite application for Council Tax support to be made

In order for the Council to determine whether to accept offer of payment for a debt and if in respect of Council Tax in accordance with Regulation 36 of the Council Tax (Administration & Enforcement) Regulations 1992, where court orders have been obtained.

The Information is used within the Revenues Department (which is partly provided by Capita LGS limited) to determine or agree instalment payments. Information may be passed to the Department for Works and Pensions for benefits purposes or collection from Benefits and employers for attachments to earnings.

We take the security of your personal information seriously and try to ensure that the necessary controls are in place to ensure that your personal data (either on paper or electronically) is held in a secure manner and is only accessed by those who have a right to see it.

Your personal information will be retained for period of 6 financial years, plus the current financial year, unless there are any outstanding matters after this date .

Under the Data Protection Act you can request the following:

• You can ask for access to the information we hold on you
• You can ask to change information you think is inaccurate
• You can ask to delete information in some circumstances
• You can ask us to limit what we use your personal data for

Should you wish to exercise any of the above, you should contact the Data Protection Officer.

In the event that you wish to complain about the way that your personal data has been handled by Swindon Borough Council, you should write to the Data Protection Officer and clearly outline your case. Your complaint will then be investigated in accordance with our customer complaint procedure.

If you remain dissatisfied with the way your personal data has been handled, you have the right to complain to the Information Commissioner’s Office at www.ICO.org.uk. You may refer the matter to the Information Commissioner’s Office whose contact details are below:                

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: casework@ico.org.uk
 

Please note that not providing your financial information may result in you not being granted the ability to pay your debt or arrears in instalments (if agreed). If the Council have obtained a court order in respect of Council Tax arrears there is a statutory obligation to provide much of the requested information (in accordance with Regulation 36 of the Council Tax (Administration & Enforcement) Regulations 1992.

A yearly audit will take place on personal data to ensure that we remain legally compliant in accordance with current data protection legislation.

You are viewing the Privacy Notice for Financial Information.

Read the main Privacy Notice