Roads and Highways Maintenance

Description of Service

Maintenance and damage repair (including potholes) to:

• Roads and highways
• Cycleways
• Backways

Service Levels

Defects are inspected and generally prioritised according to the level of risk. Most repairs are carried out within six weeks. Where potholes are reported, we aim to effect remedial action or a repair within 24 hours.

How to Report a Problem

You can report a problem to us in a number of ways:

• If you consider the issue an emergency or potential hazard, please call Swindon Direct on 01793 445501 (Monday to Friday 8.00am-8.00pm, Saturday 9.00am-1.00pm) or on 01793 466453 at all other times.

For non-emergency problems:

• Use our online problem reporting facility. To use this, please follow the link to Problem Reporting – Roads and Highways.

• By telephone to the StreetSmart Team at the Swindon Direct Contact Centre on 01793 445501. For details of the Contact Centre opening hours, please visit the Swindon Direct web page.

• In person, by visiting the Swindon Direct One-stop-shop. For details of the address and opening hours, please visit the Swindon Direct web page.