Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we can't do it as planned. You can check this page to see if we have updates about missed collections. If your street isn't on the list, tell us we missed your collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Neutral face icon Black wheelie bins and food waste Completed N/A N/A
Neutral face icon Weekly refuse bags and food waste Completed N/A N/A
Neutral face icon Recycling boxes, recycling bags and food waste Outstanding due to access issues
  • Ixworth Close
Returning to collect on Wednesday, 15 January
Neutral face icon Garden waste Completed N/A N/A
Neutral face icon Flats Outstanding due to resources
  • Bright Street
  • Cricklade Road
  • Grovelands Avenue
  • Huddleston Close
  • Mervyn Webb Place
  • Omdurman Street
  • Springfield Road
  • Tiverton Road
Returning to collect on Wednesday, 15 January
Smiling face icon Clinical waste Completed N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Smiling face icon Black wheelie bins and food waste Outstanding due to resources
  • Argyle Street
  • Arnfield Moor
  • Back Lane
  • Bembridge Close
  • Bexley Walk
  • Blackford Lane
  • Blackstone Avenue
  • Blunsdon Hill
  • Bodmin Close
  • Bridge Farm Road
  • Buckland Close
  • Burytown Lane
  • Bydemill Farm Lane
  • Caxton Close
  • Chapel Hill
  • Chickerell Road
  • Compton Close
  • Cowley Walk
  • Cricklade Road
  • Crudwell Way
  • Draycott Close
  • Edale Moor
  • Erlestoke Way
  • Ermin Street
  • Fanstones Road
  • Farman Close
  • Front Lane
  • Gore Farm Lane
  • Hallam Moor
  • Hampton Lane
  • Hannington Lane
  • Hathersage Moor
  • Hawker Road
  • Haynes Close
  • Highworth Lane
  • Hillside Way
  • Home Farm Lane
  • Horsham Road
  • Hunts Hill
  • Ivy Lane
  • Karslake Close
  • Kencot Court
  • Keynsham Walk
  • Kingsdown Caravan Park
  • Kirby Close
  • Lower Widhill Farm Lane
  • Lushill Lane
  • Lyndhurst Crescent
  • Manor Farm Lane
  • Mill Lane
  • Nell Hill
  • North View
  • Pakenham Road
  • Penrose Walk
  • Petersfield Road
  • Redruth Close
  • Reeves Close
  • Shaftesbury Avenue
  • Sherwood Road
  • Shrewton Walk
  • Skinners Close
  • Staverton Way
  • Steadfast Lane
  • Swanborough Lane
  • The Droveway
  • The Leasowes
  • Upper Widhill Lane
  • Waldron Close
  • Westwood Road
  • Whitbourne Avenue
  • Widhill Lane
  • Wilton Walk
Returning to collect on Tuesday, 14 January
Smiling face icon Weekly refuse bags and food waste Completed N/A N/A
Smiling face icon Recycling boxes, recycling bags and food waste Completed N/A N/A
Neutral face icon Garden waste Completed N/A N/A
Nuetral face icon Flats Outstanding due to resources
  • Clarence Street
  • Commonweal Road
  • Farnsby Street
  • Godwin Court
  • Gordon Gardens
  • Gosse Court
  • Grovelands Avenue
  • Horder Mews
  • John Street
  • Leicester Street
  • Old Brewery Lane
  • Springfield Road
  • Temple Street
Returning to collect on Tuesday, 14 January
Smiling face icon Clinical waste No collections scheduled N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.


We will come back to collect your waste or recycling if:

  • it was put out on time and in the right place
  • it had the right things in it
  • you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your garden waste reference number ready)
  • bins in a shared bin store

If you put your bin or recycling out late, or it's too late to tell us we missed it, you can either:

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