Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we can't do it as planned. You can check this page to see if we have updates about missed collections. If your street isn't on the list, tell us we missed your collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Collection report for Monday, 4 November 2024

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Completed	N/A	N/A
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Outstanding due to access issues	The Knoll Croft Rd	Returning to collect on Tuesday, 5 November
	Garden waste	Completed	N/A	N/A
	Flats	Completed	N/A	N/A
	Clinical waste	Nothing scheduled	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Collection report for Friday, 1 November 2024

Status report for all types of waste collection

	Collection type	Status	Roads or areas affected	Further information
	Black wheelie bins and food waste	Completed	N/A	N/A
	Weekly refuse bags and food waste	Completed	N/A	N/A
	Recycling boxes, recycling bags and food waste	Completed	N/A	N/A
	Garden waste	Outstanding due to resources	Apollo Close Berry Copse Cassini Drive Chase Wood Clayhill Copse Clementine Road Crabtree Copse Deneb Drive Eatonwood Giotto Close Herschel Close Highmoor Copse Horseshoe Crescent Jason Close Keycroft Copse Mayfly Road Minnow Close Mir Crescent Newmeadow Copse Pathfinder Way Phoebe Way Phoenix Gardens Pioneer Road Rosetta Close Russley Close Soyuz Crescent Stardust Crescent Swinley Drive Ulysses Road Voyager Drive	Returning to collect on Monday, 4 November
	Flats	Outstanding due to resources	Aylesbury Street Bates Way Charlbury Close Clays Close Collingwood Crescent Coronel Close Dorset Green Hathaway Road Helmsdale Lewisham Close Meadowcroft Medgbury Road Park Farm Revell Close Scarborough Road Silbury Mews The Street Tovey Road Trent Road Wellington Street Whitworth Road Wordsworth Drive	Returning to collect on Monday, 4 November
	Clinical waste	No collections scheduled	N/A	N/A
	Bulky waste	Completed	N/A	N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.

We will come back to collect your waste or recycling if:

• it was put out on time and in the right place
• it had the right things in it
• you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

• general waste
• recycling
• food waste
• garden waste (have your garden waste reference number ready)
• bins in a shared bin store

If you put your bin or recycling out late, or it's too late to tell us we missed it, you can either:

• take it to the household waste recycling centre ('the tip')
• take your waste or recycling in and put it out again for your next collection