Report a missed waste or recycling collection

We know it's important to collect your waste and recycling, but sometimes we can't do it as planned. You can check this page to see if we have updates about missed collections. If your street isn't on the list, tell us we missed your collection.

Use our waste wizard to learn more about what can be recycled and how. For a list of what goes in each container, look at household waste collections.

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Neutral face icon Black wheelie bins Outstanding
  • Avonmead
  • Barbury Close
  • Baydon Close
  • Corfe Close
  • Foxhill Close
  • Severn Avenue
  • Shanklin Road
  • Ventnor Close
Returning on Thursday, 18 July
Smiling face icon Weekly refuse bags Completed N/A N/A
Neutral face icon Recycling boxes and reusable recycling bags Completed N/A N/A
Smiling face icon Food waste Outstanding See black wheelie list above Returning on Thursday, 18 July
Neutral face icon Garden waste Outstanding
  • Badbury Lane
  • Bell Lane
  • Berricot Lane
  • Clyffe Close
  • Ham Road
  • Ham Road
  • High Street
  • Horpit
  • Lidenbrook
  • Manor View
  • Meadow Way
  • Medbourne Lane
  • Purley Road
  • Spinney Close
  • The Green
  • The Maltings
  • The Street
  • Yeomans Way
Returning on Thursday, 18 July
Smiling face icon Clinical waste Completed N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Status report for all types of waste collection
  Collection type Status Roads or areas affected Further information
Smiling face icon Black wheelie bins Completed N/A N/A
Smiling face icon Weekly refuse bags Completed N/A N/A
Neutral face icon Recycling boxes and reusable recycling bags Outstanding
  • Rayfield Grove
  • Hunters Grove
Returning to collect on Wednesday, 17 July
Neutral face icon Food waste Outstanding
  • Rayfield Grove
  • Hunters Grove
Returning to collect on Wednesday, 17 July
Neutral face icon Garden waste Outstanding
  • Aisne Road
  • Badgers Brook
  • Bakers Road
  • Barrett Way
  • Basset Down
  • Brook Meadow
  • Cambrai Road
  • Church Hill
  • Coombe Close
  • Devizes Road
  • Draycot Close
  • Draycot Foliat Lane
  • Elcombe
  • Fairwater Court
  • Greens Lane
  • High Street
  • Hodson Lane
  • Jutes Green
  • Kingswood
  • Manor Close
  • Marlborough Road
  • Moat Walk
  • Nursery Close
  • Old Bakery Road
  • Overtown
  • Overtown Lane
  • Park Lane
  • Priors Hill
  • Roberts Close
  • Sambre Road
  • Saxon Close
  • St Helens Gardens
  • Sun Lane
  • Tall Conifers
  • The Pitchens
  • Track To Costow Lane
  • Willow Walk
Returning to collect on Wednesday, 17 July
Smiling face icon Clinical waste Completed N/A N/A
Smiling face icon Bulky waste Completed N/A N/A

Let us know about a missed collection

Put all your waste and recycling containers as close as possible to the edge of your property by 6.30am on your collection day. Make sure they are easy to see, or we might not collect them.

You can check your collection day by using our rubbish and recycling collection days tool.

If we don't collect your bins by 5.00pm, and you think we've forgotten, report it online before the end of the next working day.

You can also tell us if a public litter bin needs emptying.


We will come back to collect your waste or recycling if:

  • it was put out on time and in the right place
  • it had the right things in it
  • you told us we missed it before 5.00pm on the next working day after the day it should have been collected

You can report a missed collection of:

  • general waste
  • recycling
  • food waste
  • garden waste (have your garden waste reference number ready)
  • bins in a shared bin store

If you put your bin or recycling out late, or it's too late to tell us we missed it, you can either:

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